Refund policy

We want you to be confident ordering from ProntoPack. If something isn't right, we'll make it right.

Stock (non-printed) items: You may return unused stock items in their original, unopened packaging within 30 days of delivery for a refund or exchange. To start a return, email orders@tryprontopack.com with your order number and the items involved, and we'll send return instructions. Refunds are issued to your original payment method within 5-10 business days of us receiving the return. Return shipping on non-defective returns is the customer's responsibility, and original shipping charges are non-refundable.

Custom-printed orders: Because custom-printed packaging is produced to order specifically for you, it cannot be returned or refunded unless it arrives defective or does not match your approved digital proof.

Damaged, defective, or incorrect items: If any item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at orders@tryprontopack.com with your order number and a photo. We'll replace the item or issue a full refund at no cost to you, with no need to return the damaged goods unless we ask.

Questions? Email orders@tryprontopack.com and a real person will help.