The customization service is only available for wholesale orders. If you are interested in this service, please contact our Sales team . This service is not available for retail orders.

You have 15 calendar days from the date of purchase to request it. After this period, we will not be able to offer you a refund or exchange.

Contact us immediately at Customer Service . If the error is ours, we will arrange refunds or replacements.

• Printers

• Thermal Rolls

• Customized Products

If the return is approved, you must provide your National Identity Document (INE) and a stamped (not postdated) invoice. The refund covers only the value of the product (not shipping). If the return is for personal reasons, shipping costs are your responsibility.

1. Measure the product (length, width, height) with enough space for padding or protection.

2. Search our catalog for the box with suitable internal dimensions.

3. If you need advice, our Sales team can guide you.

Yes. We carry plain corrugated boxes in most categories (white, regular, and tabbed). For custom sizes, please contact us to review minimum availability and production times.

Yes, we're constantly adding more sustainable options. Visit our Eco-Friendly Packaging Collection to see environmentally friendly boxes and materials.

• Bubble Mailers: These have an inner layer of bubble wrap that protects fragile and lightweight items. Ideal for electronics or small fragile items.

• Rigid Envelopes: Made with cardboard or a hard material that prevents bending. Perfect for documents or items that don't need to be folded.

White and regular kraft boxes have the same strength if they share the same gauge (single corrugated). The choice is usually more about aesthetics or presentation. White boxes tend to give a cleaner or more premium appearance, while kraft boxes offer a natural, rustic look.